We understand that unforeseen circumstances may arise, and we strive to be as accommodating as possible. However, when an appointment is scheduled, that time is reserved exclusively for you. Late cancellations or missed appointments prevent us from offering that slot to another patient in need of care.
To ensure fairness and availability for all patients, we kindly request at least 2 working days’ notice for any cancellations or rescheduling. This allows us to reallocate your appointment time to others who may be waiting.
While we recognise that emergencies happen, our policy is rooted in mutual respect—for your time, our time, and the needs of other patients. Thank you for your understanding and cooperation.
To avoid a cancellation fee, please notify us by phone or email at least 48 business hours before your scheduled appointment. Business hours exclude weekends and public holidays.
Important note: Any cancellation received after 5pm on a business day will be considered as being made on the following business day.
You can reach us at:
📞 1800 779 243
✉ info@sydneysoutheastpsychiatry.com.au
We appreciate your cooperation in helping us manage appointments fairly for all patients.
When is a Cancellation Fee Charged?
A cancellation fee applies if:
Example: For a 2:00pm Monday appointment, you must cancel by 2:00pm the previous Thursday.
Important: Cancellations received after 5:00pm on a business day will be processed the next business day.
This policy helps us offer timely care to all patients while respecting our clinicians' time.
Cancellation Fees
To help us manage appointments effectively, the following fees apply for late cancellations or missed appointments:
Please note:
We appreciate your understanding in helping us maintain fair access to care for all patients.
Late Cancellations & Missed Appointments
If you cancel with less than 24 hours’ notice (excluding weekends and public holidays) or fail to attend your appointment without notification:
This policy helps us prioritize access for patients who are ready to engage in treatment. We appreciate your understanding.
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